Around New Zealand
Himatangi Beach Holiday Park has won the 2018 Spirit of Hospitality Award sponsored by AA Traveller.
This award is the holiday park sector’s premier award, made to the holiday park which excels in providing an outstanding visitor experience.
Park owners Alice and Rueben Ebrey are 100% committed to providing the highest level of service every day of the year.
'We make it a family rule that when we step out of our house we have a positive outlook so our ‘positive vibes’ can be felt by customers. We always take the time to engage with customers, even when we are busy.'
They analyse guest feedback and monitor all online reviews to make sure they are at the top of their game.
The judges said the park’s online reviews were what garnered the win.
The Holiday Park 2018 Awards were presented at a gala dinner in Hamilton last night (25 July).
A full list of Holiday Park 2018 Award winners follows:
Spirit of Hospitality – sponsored by AA Traveller
Winner: Himatangi Beach Holiday Park, Manawatu
Finalists: All Seasons Holiday Park, Rotorua
Athenree Hot Springs & Holiday Park, Bay of Plenty
Miranda Holiday Park, Coromandel
Russell TOP 10 Holiday Park, Bay of Islands
Outstanding Service to the Holiday Park Industry
Winner: Richard and Noela Gunson
Richard and Noela Gunson have made an outstanding contribution to the holiday park sector. Richard served for five years as HPNZ President and is still an enthusiastic Board member. The couple travel the country regularly, visiting parks and attending HPNZ events. This generous couple are always the first to offer assistance and share their ideas. They have also travelled to promote New Zealand at overseas events.
Epay Emerging Star Award (for holiday park professionals under the age of 35)
Winner: Peter Crawford, Manager, New Plymouth's Fitzroy Beach Holiday Park
Peter has been recognised for his highly successful and professional business approach. He took over the holiday park in 2013 as a family business and since then has grown visitor revenue by over 30% every year. (This award was announced in June).
TIA Sustainability Innovation Award
Winner: Kaiteriteri Recreation Reserve, Nelson/Tasman
The Kaiteriteri Recreation Reserve employs over 110 people between November and May and around 50 between June and October. It sustains staff levels through winter by developing products such as the Kaiteriteri Mountain Bike Park and the associated product development in accommodation and food and beverage. Free to enter, the Mountain Bike Park has taken years of hard work, commercial and environmental planning, community engagement and volunteer activity to develop it into the world-class facility it is today.
Resco Best New Build over $100,000
Winner: Kaikoura TOP 10
More than 20 years old, the main ablution block was letting the 5-star Kaikoura TOP 10 down, with guest reviews noting it wasn’t up to the same high standards as the park’s other facilities. The owners embarked on an ambitious $200,000 facelift for the big bathroom block, and while the Kaikoura earthquake threw a major spanner in the timeline, the transformation is now complete. New features include custom-made heated mirrors, individual automatic flushing urinals and heat pumps on self-timers for guests’ comfort in the colder months.
Resco Best Upgrade under $100,000
Winner: Rotorua TOP 10 Holiday Park
Located at the front of this award-winning park, the interior of this ablutions block was tired and dated and the wet flooring had become a hazard. The owners invested in a $42,000 upgrade, which included the addition of six new toilet cubicles and four showers, the installation of infra-red heaters which are very popular with guests, auto close doors, eco-friendly LED lighting and new double glazed windows.
Highly Commended: Wanaka Kiwi Holiday Park
PGG Wrightsons Park Grounds Award
Winners: Miranda Holiday Park & Rotorua TOP 10 Holiday Park
Miranda Holiday Park, Coromandel
It’s been a whirlwind year of constant activity at Miranda Holiday Park, with a focus on adding value and offering better amenities. Highlights include new family units, $5000 worth of new plants, an all-weather children’s playground, new street signage inside and outside the park, and an increased focus on pest control.
Rotorua Top 10 Holiday Park
Over the past 12 months, park owners Jasmine and Jared Adams have invested the equivalent of $75,000 to upgrade the grounds, including new outdoor furnishings, artwork and outdoor family facilities and activities. Children are a big part of the park’s marketing effort and a new jumping pillow, trampoline areas and playground keep the kids happy while their parents relax.
Predator Free NZ Park Award
Winner: Taupo DeBretts Spa Resort
This park’s predator free programme is focused on achieving solid outcomes to reduce predators and restore native flora and fauna. The programme demonstrates good management and data collection and excellent collaboration and community engagement. There is a strong desire to educate other park owners about the importance and value of New Zealand’s Predator Free initiative.
Highly Commended: Blue Lake TOP 10 Holiday Park
HPNZ President’s Award
Jason Hitchens, Leisurebuilt - for his support of the holiday park sector
AA Traveller - for their long-term support of the holiday park sector
HPNZ Board Service Award
Lee Boot, Alpine Pacific Kiwi Holiday Park, Kaikoura
Seekom Productivity Improvement Award
Te Anau Kiwi Holiday Park
Hanmer Hot Springs TOP 10 Holiday Park
Brand new experiences and developments in the Wairarapa are just some of the ways the region is redefining itself when it comes to business events, which Destination Wairarapa general manager David Hancock says is imperative when attracting more business.
‘Securing more small-to-medium size business events, conferences and incentive groups is a priority and the region’s industry leaders are taking a collaborative approach to ensure that happens,’ he says.
A full day of convening started with a breakfast put on by Austins Food Design, with Dave Sutherland from Whoa! Studios putting on a presentation to get delegates inspired for the day.
Speaking about the concept of being 'there and back' again, Sutherland informed the group on his journey from the corporate world to becoming an entrepreneur and then coming back again with Whoa! Studios' foray into
Auckland has won the bid to host a major international education conference.
The three-day Asia-Pacific Association for International Education (APAIE) Annual Conference and Exhibition will be held at the New Zealand International Convention Centre (NZICC) in 2021.
South Canterbury is now on show with the launch of a new guided tour company.
Explore South Canterbury, a subsidiary of Pleasant Point transport company Aitkinson and Dossett, has launched a new service with a guided agricultural tour, taking in some of the best scenery, experiences and food in the
Vodafone Event Centre’s gearing up for a big couple of months, as it prepares to showcase its offerings at both Convene (held at the centre) on 10 April and MEETINGS on 30-31 May.
Second Nature Charitable Trust (SNCT) chief operating officer Karyn Spencer says the VEC’s latest campaign, Meet. Play. Sleep. will be emblazoned across its six-stand exhibit space and the mood will be ‘celebratory’.
Both new and familiar favourites from across the ditch were in Auckland last week as part of Gold Coast Connect.
Hosted in Grand Mercure Auckland’s funky laneway, PCOs, incentive operators and corporate travel managers received an update on new developments on the coast as it heads into the Commonwealth Games next month.
A Christchurch conference has been recognised among the world’s best at the Eventex 8th Global Event Awards.
The Social Enterprise World Forum 2017 (SEWF 2017) and hosted by the Ākina Foundation and organised by New Zealand professional conference organiser Conference Innovators, was awarded second place in the Best
A prominent city block of land in Tauranga’s central business district has been placed on the market for sale, with the property cited as a potential spot for a hotel tower.
The property fronting Cameron Road and bordered by Harington Street, Durham Street and Hamilton Street sits directly opposite Tauranga Domain and currently sustains the Durham Motor Inn Tauranga, which has a management lease expiring in July this year.
The Corporate Traveller New Zealand team has revealed its new-look branding.
Corporate Traveller general manager New Zealand Kelly Thomas says the new look represents the growth in the brand since its launch in New Zealand nine years ago.
New Zealand event management company Seven Events celebrates 10 years in business this year and is launching a new brand and website.
Director Peter Allen says Seven Events will continue with its strong corporate focus, but is also delving further into the community event space and, together with like-minded industry experts, is exploring some exciting new events for local communities.
Northland continues to record annual guest night growth well ahead of the national average growth rate of 2.5, with guest nights growing by 5.2% overall in the December month.
The domestic market returned to strong growth while international nights were flat. Domestic nights grew 7.6% in December while international nights grew slightly by 0.4%.
The Aotea Centre will undergo a redevelopment starting with a distinctive new exterior, which is currently underway, followed by a comprehensive internal refurbishment that will begin in October.
Both internal and external refurbishments are due for completion in March 2019.
Major events such as the America’s Cup in 2021 will propel Auckland into the global spotlight, according to Steve Armitage, Auckland Tourism, Events & Economic Development general manager, speaking at Asia-Pacific Incentives & Meetings Expo.
‘While 2021 is an incredible opportunity to propel our city into the world stage, we aren’t strangers to hosting these kinds of major events. The Rugby World Cup 2011 is an example of how a single event can be a catalyst for
Christchurch has won the bid to host the International Wetlands Conference, expected to attract 1000 delegates from around the world when it comes to the city in 2020.
Local ecologist and wetland expert, Dr Philippe Gerbeaux from the Department of Conservation’s Freshwater team was one of driving forces behind bringing the event to Christchurch, after being asked by the co-chairs of the Intecol Wetlands Working Group whether New
Christchurch will play host to the 2019 linux.xonf.au conference, set to bring up to 800 delegates from around Australasia and the world to the city.
The 2019 event will be the 20th anniversary of the conference and will run from 21-25 January 2019 at the University of Canterbury.
Hilton Lake Taupo has completed its significant redevelopment project of the hotel’s conference and event facilities.
The all-new venue within the hotel’s iconic heritage wing has brought together the Victorian design of the original building, built in 1889, with state-of-the-art technology and contemporary furnishings.
Queenstown is getting ready for its latest hotel, with the Wyndham Garden set to open 1 May 2018.
The 75-room hotel, which comprises a mixture of hotel, studio and one-bedroom apartment and will feature onsite F&B and conference facilities.
New Zealand will have ‘prime position’ at this year’s Asia-Pacific Incentives and Meeting Expo (AIME), according to Conventions & Incentives Australia manager Sharon Auld.
CINZ and Tourism New Zealand are teaming up on the 100% Pure New Zealand stand with 11 partners from key regions and venues. They are joined by the country’s national carrier Air New Zealand.
‘Together we are making the most of this prime spot to create a real sense of our place and our people. It will be an engaging slice of Aotearoa New Zealand in Melbourne,’ says Auld.
Central Energy Trust Arena in Palmerston North will undergo a major expansion and redesign after Palmerston North City Council signed off on a $25 million development for the city’s main sports and events centre.
Key features of the development include a new stand encompassing concourse seating and function space along the southern embankment, a new speedway facility, and a revamped, park-like entrance.
This will be designed to open onto a new ‘Boulevard’, another council-planned development aimed to improve the link for pedestrians between the arena with the CBD.
Auckland Conventions Venues & Events now has a partnership with premium caterers The Kitchen c/o SKYCITY and Urban Gourmet.
Auckland Conventions general sales manager, Marija Gecan, says the new catering partners have been chosen for their exceptional cuisine and extensive experience.
‘Staging more than 700 events a year, we are focused on offering more choice and innovation. Our priority is to provide clients with the best experience and highest-quality service possible across our diverse portfolio of iconic Auckland venues.’
H3 operations manager Claire Toko has taken out a top award at the Entertainment Venues Association of New Zealand (EVANZ) Awards in Wellington.
Toko was named the ‘Simpson Grierson Operations Manager of the Year’, with the judges commending her for the significant contribution she has made to H3 and her role as a leader and ‘go-to’ person in the business.
Having worked at H3 in several roles over the past 12 years, Claire has drawn on her broad range of experience to identify and lead a number of initiatives in areas including health and safety, staff induction, contract management and development projects.
Tourism Marketing Solutions held one of its last TMS.Workshops for the year at the SKYCITY Convention Centre Boardroom in Auckland last week.
With a focus on the C&I market, the workshop was facilitated by Tania Adolphe and Sarah Hillman, both of which have worked in the tourism industry for a number of years and see the workshops as giving back to the industry.
New Zealand International Convention Centre (NZICC) is teaming up with Ungerboeck Software as its event management solution.
Callum Mallett, general Manager of operations at NZICC, says the team properly evaluated three solutions in its search for a venue management solution.
‘Two of the booking and CRM systems answered many of the questions we had, but only Ungerboeck covered the remit of almost everything on our wish list, and had the real pedigree in the international convention market,’ he says.
The New Zealand Aquaculture Conference will be held in Marlborough in September 2018.
A celebration of the world’s finest farmed seafood grown in Marlborough and around New Zealand, the Aquaculture Conference bid was led by Business Events Marlborough, working with local venues, accommodation providers and transport operators.
The region will see around 400 delegates visiting from across New Zealand and around the world and is set to bring an estimated $344,400 into the local economy.
Queenstown-based meeting and conference operators have a training opportunity through TMS on 9 November.
The course will upskill and educate participants over four to five hours on the principals of the conference and incentives sales process.
Hotel occupancy in Christchurch is up almost five percent on the same time last year, according to the latest Tourism Industry Aotearoa (TIA) statistics. Other industry reporting also highlights this trend with stronger year-on-year demand for CBD hotels in the 4.5 to five-star market.
QT Hotels & Resorts has unveiled the artist impressions of its new property, QT Queenstown.
The hotel follows the design-DNA of QT’s predecessor properties, with its identity inspired by the surrounding environment along with a touch of signature QT quirk.
Auckland has won the bid to host the World Beard and Moustache Championships in 2021, which will see facial hair aficionados from around the globe descend on the city.
The championships is a biennial competition in which some of the most outrageous and highly styled facial hair on the planet is on display.
The Fellowship of the Beard NZ president, and regular competitor, Ygnacio Cervio worked with Auckland Convention Bureau (ACB) and Tourism New Zealand to secure the event for Auckland.
A new business expo is set for a 2018 debut in Tauranga.
The inaugural Bay of Plenty/Waikato Business Expo will offer a prime opportunity for businesses across the country to maximise exposure to the central region of Tauranga, Hamilton and Rotorua and reap new opportunities, say organisers, Jigsaw Solutions Group.
The economic value of the events won by Auckland Convention Bureau (ACB), in conjunction with ACB members and industry partners, is valued at $46 million in the year ending July 2017, according to new figures released by Auckland Tourism, Events & Economic Development (ATEED) today.
ACB, a division within ATEED’s destination business unit, has won 58 business events through its activity over the last financial year.
This has resulted in the region hosting more than 28,000 international and domestic delegates between June 2016 and July 2017, who stayed a total of 124,365 visitor nights.
Delegates to Explore’s Otehei Bay venue in the Bay of Islands are increasingly interested in conservation activities. Dinna Sansalvador, business development manager at Explore Group, says that while there has been heightened demand from groups for Otehei Bay, she is seeing more and more interest in activities that involve the environment, such as tree planting, weed busting and wildlife restoration projects.
Queenstown’s Regional Tourism Organisation, Destination Queenstown (DQ), has announced a new structure in a move to account for current and future demands and opportunities.
Finalised this week, a revised structure establishes a second director role to sit alongside current marketing and communications director, Sarah O’Donnell. O’Donnell’s team is unchanged and has responsibility for DQ’s consumer marketing, communications, media, PR, social media and campaign partnership activity.
Book a conference for August or September and receive a complimentary catering upgrade worth $10.00 per person to the Daily Delegate Package at the Tannery. Book an afternoon or evening function in winter and have the option to incorporate a Cassels & Sons beer tasting for the special price of $10pp or Happy Hour at the end of the event (25% off).
Tickets for the New Zealand Event Awards are on sale now, with tickets expected to be in hot demand following last year’s sell out. Plus early birds will be in to win, if attendees register and pay for their awards tickets before Friday 1 September, they will go in a draw courtesy of SKYCITY to win a night’s luxury accommodation package for two adults at SKYCITY Grand Hotel to the value of $459.
Registrations are open for the Conventions & Incentives New Zealand 41st Annual Conference and AGM, which will be held on 24-26 October in Dunedin at the Town Hall.
Two pre-famils are on offer for PCOs, who may wish to educate themselves further about what’s on offer in Waitaki and Southland. The famils are fully hosted and have been provided by the Oamaru Convention Bureau, Tourism Waitaki and Venture Southland.Some half day Dunedin famil options will be open to all delegates on Tuesday 24 October.
Several member hotels have offered special rates for members for conference accommodation, and Air New Zealand have offered a special discount code for conference airfares.
Culture holds a pretty powerful promise in New Zealand, and it’s no different in Rotorua, which prides itself as being the heartland of Maori culture. Craig Murray, business events manager at Destination Rotorua, says the Manaakitanga is the city’s catch cry. ‘Manaakitanga places a responsibility on us as your hosts to give you the best of ourselves, our time and our history,’ he says. Murray says intertwining culture into business events, conferences and incentive travel is something the business events team prides itself on doing. A high performing team of four, the business events team focuses on bringing conferences that fit with Rotorua’s image, such as geothermal, forestry and forestry-based science, and especially indigenous culture.
Taupō has been included in Project Palace, a government initiative designed to attract foreign investment into New Zealand’s hotel sector.
Taupō joins the other capacity-constrained centres of Auckland, Rotorua, Wellington, Christchurch, Dunedin and Queenstown in the project.
Damian Coutts, general manager of Destination Great Lake Taupō, says the inclusion of Taupō in the study reinforces recent data that shows unprecedented growth in the hotel sector for the district.
Coutts says it would be greatly beneficial to the district if the market analysis resulted in new large-scale accommodation and activity investment for Taupō. He says Great Lake Taupō had worked together with Enterprise Great Lake Taupo to have the district included in the project and were very pleased with the result.
‘The prospect of significant new investments in our district will ensure future visitor growth is not constrained by capacity issues in terms of large-scale group and conference facilities,’ he says.
More than $40 billion is being ploughed into Christchurch, transforming New Zealand’s oldest city into its newest. Speaking at Get Global in Sydney, ChristchurchNZ Convention Bureau bid manager Claire Hector-Taylor says this compact, attractive city is an ideal meeting destination.
‘Christchurch is a future-focused city boasting major infrastructure developments, including a new convention centre due to be completed in late 2019. We are the gateway to New Zealand’s South Island with a top international airport just 15 minutes from the city.’
Air New Zealand has officially launched its service to Haneda Tokyo, in response to increased demand for travel between the two countries.
The new service will depart Auckland on Wednesdays, Fridays and Sundays from July – May, offering customers a second point of entry to the Japanese capital alongside the airline’s daily flights to Narita Tokyo Airport.
Air New Zealand chief revenue officer Cam Wallace says demand for travel between the two countries continues to soar and the new Auckland-Haneda direct route will boost annual capacity to Japan by 15%.
Business Events Marlborough has won the bid for the Apiculture New Zealand Conference and Trade Exhibition in July 2018. The Conference is for noncommercial and commercial beekeepers, packers, exporters, and the wider Apiculture supplier network and will attract an estimated 600+ delegates from across New Zealand to the region.
Open for business in 2019, the New Zealand International Convention Centre is starting to take shape.
More than 2300 ton of steel has been erected so far, out of approximately 8000 ton in total, and 2/3rd of the exhibition floor steel is in place.
Eventbrite has officially launched into New Zealand, following significant organic growth in the local market. The move is part of the company’s APAC expansion efforts.
The technology has powered more than 70,000 events in New Zealand since inception and is establishing a presence in Auckland to build upon the momentum it has experienced with local event creators.
Local operations will be led by New Zealand native, Brad McIntyre, serving as marketing manager, Eventbrite Australia & New Zealand, and reporting into Phil Silverstone, general manager, Australia and New Zealand. McIntyre will be looking to hire local New Zealand talent to grow the team in the year ahead.
According to Silverstone, the live experience market and event scene is booming in New Zealand. Recent research shows that New Zealanders attend the most events in the western world, with more than nine out of 10 (93%) Kiwis having attended an event in the past 12 months, more than the US, UK, Europe, and Australia.
‘We’re incredibly excited to be launching into our second APAC market. The New Zealand office deepens our regional expansion and continues our mission of bringing people together through the power of live experiences,’ says Silverstone.
‘New Zealand may have a small population, but Kiwis have a huge appetite for live experiences, making it the perfect market for Eventbrite.’